At Taj Marble and Granite, we are committed to delivering your orders safely, efficiently, and on time. This Shipping Policy outlines our shipping processes, timelines, and terms to ensure complete transparency and customer satisfaction.

1. Shipping Coverage

We provide shipping services for both domestic and international orders. Our logistics network enables us to ship across India and to multiple global destinations, subject to applicable regulations and freight guidelines.

2. Processing Time

• Order Processing: All confirmed orders are processed within 3–7 business days, depending on material availability and customization requirements.

• Lead Time: For large or custom orders, lead times may vary. Customers will be informed about estimated timelines during the order confirmation stage.

• Dispatch Notification: Once the shipment is dispatched, tracking information and shipping documents will be shared via email or WhatsApp.

3. Shipping Methods

We partner with reliable logistics providers to ensure safe and secure delivery of natural stones, including:

• Dedicated trucks for bulk deliveries

• Crated and containerized shipments for export orders

• Palletized packaging to prevent damage during transit

4. Delivery Timeframes

• Domestic Deliveries: Estimated delivery time is 7–14 business days, depending on the destination and order size.

• International Deliveries: Delivery timelines range between 15–30 business days, based on shipping mode (air/sea) and customs clearance.

Please note: Delivery schedules may be affected by external factors such as transportation delays, weather conditions, or regulatory inspections.

5. Shipping Charges

Shipping charges are calculated based on:

• Order weight/volume

• Destination location

• Packaging requirements

• Mode of transport (road, sea, or air)

All applicable shipping costs will be communicated prior to dispatch. For international orders, additional customs duties, taxes, or handling fees may be levied by the destination country.

6. Packaging and Handling

We follow industry-grade packaging standards to ensure materials arrive in perfect condition:

• Use of wooden crates, foam padding, and protective films

• Clearly labeled packages with handling instructions

• Quality checks prior to dispatch

7. Risk and Liability

Once the shipment is handed over to the logistics provider, risk of loss or damage transfers to the customer. We advise inspecting all deliveries upon arrival. Any damage must be reported within 48 hours with photographic evidence for further assistance.

8. Delays and Force Majeure

Taj Marble and Granite shall not be held liable for delays caused by events beyond our control, including but not limited to natural disasters, labor strikes, port congestion, or government-imposed restrictions.

9. Contact for Shipping Inquiries

For queries regarding shipping status, delivery updates, or freight estimates, please contact:

Phone No. : +91 9808723044

Email: tajmarbles@725gmail.com